Please read these terms carefully before using our services — they govern your access to Whitelabels.com and everything connected to it.
Whitelabel Technology Services Agreement
Last Updated: June 2026
Welcome to Whitelabels.com. These Terms and Conditions outline how we work together. Please read them carefully before using the Platform or purchasing any Services. By completing the registration process, making a payment, or using the Services, you agree to these Terms. If you have any questions, please contact us before proceeding.
To ensure clarity, the following terms have the meanings set out below:
"Agreement" means these Terms and Conditions, including any schedules, annexes, and amendments.
"Provider", "We", "Us", "Our" means the entity responsible for the Whitelabels.com platform and providing the technology solution, together with its affiliates.
"Operator", "You", "Your" means the individual or legal entity that registers on the Platform to obtain and operate a Whitelabel Solution.
"Platform" means the Whitelabels.com website, configurator, back-office tools, and all associated technology and infrastructure.
"Whitelabel Solution" means the complete branded online gaming technology solution provided by the Provider to the Operator, including the website technology, gaming content integrations, payment processing integrations, player management systems, and all associated features and tools.
"Brand" means the Operator's online gaming business as configured and operated through the Platform, including its domain(s), visual identity, End User-facing website, and all associated commercial activities.
"Gaming License" means a gaming license held by a License Provider and made available to the Operator through the Platform, or a gaming license held directly by the Operator.
"End Users" or "Players" means individuals who register, access, or use the Operator's branded gaming website.
"GGR" (Gross Gaming Revenue) means total bets placed by End Users minus winnings paid out, before deduction of fees or expenses.
"Revenue Share" means the amount payable to the Provider as set out in Section 5.
"Setup Fee" means the one-time fee payable upon registration.
"Product Features Fee" means the recurring monthly fee for the features selected by the Operator.
"Restricted Territories" means jurisdictions where online gaming or the marketing thereof is prohibited or restricted under applicable law, or where a specific local license is required.
"Intellectual Property" means all patents, trademarks, copyrights, trade secrets, software, databases, designs, and other proprietary rights.
"Confidential Information" means non-public information shared between the parties in connection with this Agreement.
"Settlement" means the monthly financial reconciliation and payment process by which the Provider, having collected revenue on behalf of the Operator through the Platform, calculates all applicable fees, costs, and deductions, and remits the remaining balance to the Operator in accordance with Section 5.
"License Provider" means a third-party entity that holds a valid gaming license issued by an applicable gaming authority, and whose licensing services are made available to Operators through the Platform.
"Effective Date" means the date the Operator completes registration and payment.
References to Sections are to sections of these Terms. Headings are for convenience only. Singular includes plural and vice versa. "Including" means "without limitation."
The Provider is a technology solutions provider. Through the Platform, we supply the Operator with the tools and infrastructure needed to launch and operate an online gaming brand:
The Provider's role is that of a technology and infrastructure supplier. The above is made available to enable the Operator to build and grow its online gaming business.
The Operator is responsible for operating the Whitelabel Solution as an online gaming business. This includes:
We take our role seriously and are committed to supporting the Operator's success. As part of this commitment, the Provider shall:
The Operator may set the web address for its brand in one of two ways:
We are continuously working to improve the Platform. From time to time, we may update, improve, or modify the Services. We will make reasonable efforts to notify the Operator of significant changes in advance.
The Platform integrates with third-party providers for games, payments, verification, and analytics. Their availability is subject to their own terms and may change. The Provider is not responsible for third-party service interruptions.
This Agreement is non-exclusive. The Provider may enter into similar agreements with any number of operators, including operators in the same markets or targeting the same audiences. The Operator has no right to exclusivity over any jurisdiction, market, or segment.
The Provider's role is limited to the provision and maintenance of the Platform and related technology services. It does not hold or issue gaming licenses itself, but facilitates the connection between the Operator and the relevant License Provider. The Provider does not manage, control, or bear any responsibility for any Gaming License, nor does it act as a license holder, co-license holder, or agent of any License Provider. All regulatory, compliance, and licensing matters rest exclusively with the Operator and the relevant License Provider.
The Gaming License, held by the relevant License Provider, authorizes the provision of online gaming services in accordance with the laws of the issuing jurisdiction. Online gaming regulations differ from country to country, and a Gaming License may not cover every market worldwide. The Operator should ensure it has a clear understanding of the regulatory landscape of the jurisdictions in which it plans to operate.
The Operator may select a License Provider from the options available on the Platform at the time of configuration, or may integrate its own existing gaming license, subject to the Provider's technical compatibility requirements.
The Operator manages its own business activities. In particular, the Operator shall:
The Provider supplies the technology solution only. The Provider does not hold, manage, control, or assume any responsibility for any Gaming License, and does not assess, approve, or verify the jurisdictions in which the Operator operates or markets its services. The Operator is best placed to understand its own target markets and to ensure its activities are conducted in accordance with applicable laws. By entering into this Agreement, the Operator expressly acknowledges that the Provider bears no responsibility whatsoever for the Operator's regulatory compliance, jurisdictional choices, or licensing arrangements, and the Operator agrees to hold the Provider harmless from any claims, costs, or liabilities arising therefrom.
To protect the integrity of the Platform and the interests of all parties, the Provider may need to:
The Provider will aim to communicate such measures in a timely manner, but is not required to provide prior notice where immediate action is necessary.
Nothing in these Terms constitutes legal or regulatory advice. We recommend that the Operator seeks independent professional counsel regarding its activities and obligations.
The Operator represents and warrants that neither it, nor its owners, directors, officers, or affiliates appear on any international sanctions list, including those maintained by OFAC, the European Union, the United Kingdom, or the United Nations. The Operator shall not direct activities towards sanctioned individuals, entities, or jurisdictions. The Operator shall notify the Provider immediately if it becomes aware of any sanctions-related concern.
The Operator shall comply with all applicable anti-bribery and anti-corruption laws. The Operator shall not, directly or indirectly, offer, promise, or authorize any improper payment or benefit to any government official, regulatory authority, or any other person in connection with the Whitelabel Solution.
To keep our collaboration running smoothly, the Operator shall:
The Operator's marketing is its own responsibility, but a few standards apply:
Good communication benefits both sides. The Operator shall:
The Operator agrees to use the Platform and Whitelabel Solution as intended under this Agreement. In particular, the Operator should:
The Operator may engage sub-partners, affiliates, or third-party marketers to promote the Whitelabel Solution. The Operator remains fully responsible for the acts and omissions of any such third parties as if they were the Operator's own. The Operator shall ensure that all sub-partners comply with the terms of this Agreement.
The Operator operates its business independently and at its own discretion. The Provider does not supervise, direct, or oversee the Operator's day-to-day activities, business decisions, or operational choices. The Operator acknowledges that it is solely responsible for the management and conduct of its business.
By registering on the Platform, the Operator confirms that:
The Operator is solely responsible for its own corporate structure, ownership arrangements, and internal organization. The Provider has no involvement in or obligation to review the Operator's corporate affairs.
The Operator shall not, without the Provider's prior written consent:
Unauthorized statements causing reputational harm may be treated as a serious matter under Section 12.4.
The Operator manages its own business documentation and records in accordance with its own internal policies and applicable legal requirements. The Provider maintains records solely in relation to the Platform's technical operations and the services provided under this Agreement.
Any agreements, contracts, or arrangements entered into by the Operator with third parties in connection with its business are exclusively between the Operator and such third parties. The Provider is not a party to, and assumes no responsibility or liability for, any such arrangements.
A one-time Setup Fee is payable at checkout as displayed during the configuration process. The Setup Fee is non-refundable.
A monthly Product Features Fee applies for the features selected by the Operator. Payment is required before features are activated. If a payment is missed, the Provider may disable the corresponding features until the matter is resolved.
The Provider collects, on behalf of the Operator, all revenue generated through the Operator's brand on the Platform. All such revenue belongs to the Operator, subject to the Provider's right to retain the amounts set out below:
After all applicable deductions, the Provider remits the remaining balance to the Operator as the Settlement. All calculations are based on the Provider's reporting systems and reflected transparently in the monthly reports made available through the back-office dashboard.
If the Operator's brand generates a negative result in any given month (meaning total costs and deductions exceed the revenue generated), no Settlement shall be made to the Operator for that month. Any negative balance shall carry forward to the following month or months, and shall be fully recovered from future positive results before any new Settlement is calculated. Settlement to the Operator will only resume once all accumulated negative balances have been fully offset.
The Provider shall make available to the Operator, through the back-office dashboard, monthly reports detailing GGR, Revenue Share calculations, and any applicable deductions or adjustments. The Operator may raise any queries regarding these reports within ten (10) days of the report being made available. If a manifest error is identified, the Provider shall correct it in the following settlement cycle.
All fees and financial settlements under this Agreement are denominated in USD ($). Where the Operator's activities generate revenue in other currencies, conversion to USD shall be performed at the prevailing exchange rate applied by the relevant payment processor at the time of settlement.
All costs directly associated with the operation of the Operator's brand, including but not limited to payment processing fees, chargebacks, refunds, game supplier fees, and any other direct costs, are deducted from the Operator's revenue before Settlement.
Where a payment service provider (PSP) retains a rolling reserve or holdback from the Operator's transaction volume, the Provider shall release the corresponding funds to the Operator only upon receipt from the relevant PSP. This applies to both regular monthly Settlements and to any final Settlement upon termination of this Agreement. The Provider has no obligation to advance, guarantee, or otherwise make available funds that have not yet been received from the relevant PSP. Rolling reserve periods are determined by the relevant PSP. The Provider shall inform the Operator of any applicable rolling reserve terms through the back-office dashboard.
The Operator is solely responsible for all tax obligations arising from its activities under this Agreement, including income tax, corporate tax, VAT, GST, withholding tax, and any other applicable levy. The Provider does not provide tax advice. The Operator shall indemnify the Provider for any tax liability or cost arising from the Operator's failure to comply with its tax obligations.
All Intellectual Property in the Platform — software, technology, infrastructure, databases, game integrations, and documentation — belongs to the Provider and/or its licensors. No ownership rights are transferred to the Operator.
The Operator retains full ownership of its own brand name, logo, and creative assets at all times. The Operator grants the Provider a non-exclusive, royalty-free license to use these assets solely for the purpose of operating the Whitelabel Solution during the term. Upon termination, this license ceases and the Provider shall discontinue use of the Operator's brand assets.
Upon termination, the Operator's rights to use the Platform cease. The Operator retains ownership of its domain(s) and brand assets. The Provider will make reasonable efforts to facilitate a smooth transition, including providing the Operator with a reasonable period to communicate with its End Users regarding the change. Data export or migration requests may be accommodated under separate terms and fees, subject to applicable regulatory and data protection requirements.
The Operator, whether a legal entity or an individual, acts as the data controller in respect of the personal data of its End Users. The Provider acts as a data processor and processes personal data solely on behalf of the Operator and in accordance with the Operator's instructions, these Terms, and applicable data protection laws. By entering into this Agreement, the Operator accepts the responsibilities that come with the role of data controller under applicable data protection legislation.
The processing of End User personal data by the Provider on behalf of the Operator is governed by the Data Processing Agreement attached as Annex A to these Terms. By accepting these Terms, the Operator also accepts the terms of the Data Processing Agreement. Where required by applicable data protection laws, the Data Processing Agreement shall satisfy the requirements for a written agreement between controller and processor.
Each party shall comply with applicable data protection laws in connection with its activities under this Agreement. The Operator is responsible for ensuring that its own activities, including marketing and player communications, comply with applicable data protection requirements. The Provider shall implement appropriate technical and organizational measures to protect the personal data it processes on behalf of the Operator.
The processing of personal data through the Platform is further described in the Provider's Privacy Policy, available on the Website. The Operator is responsible for making its own privacy notice available to End Users as required by applicable law.
The Provider reserves the right to communicate directly with End Users registered on the Platform. By entering into this Agreement, the Operator acknowledges and consents to the Provider's right to contact End Users at its discretion. This right applies to all End Users on the Platform and remains in effect regardless of the status of this Agreement.
Each party shall keep the other's Confidential Information confidential, except where disclosure is required by law, made to professional advisors, or where the information becomes publicly available through no fault of the receiving party. These obligations continue for three (3) years after the Agreement ends.
The Provider is committed to delivering a reliable and high-quality Platform experience. The Platform and Services are provided on an "as is" basis. While we continuously invest in our infrastructure and technology, no online service can guarantee 100% uninterrupted performance. The Provider shall use reasonable efforts to maintain the Platform and to address any technical matters promptly.
The Provider makes no guarantee regarding the profitability, revenue, traffic, player volume, or commercial success of the Whitelabel Solution. Commercial success depends on the Operator's own efforts, market conditions, and factors beyond the Provider's control, and the Operator enters into this Agreement at its own commercial risk. To the maximum extent permitted by applicable law, the Provider shall not be liable for any damages, losses, costs, or expenses arising from or in connection with the use of the Platform or Services, whether direct, indirect, incidental, or consequential.
As the Operator manages its own business, it is only fair that any claims, disputes, or legal matters arising from the Operator's activities are handled by the Operator. If anything comes up in connection with the Operator's use of the Whitelabel Solution, its operations, or its presence in any jurisdiction, the Operator agrees to take care of it and to ensure that the Provider does not bear any costs, losses, or expenses (including legal fees) as a result.
If any matter directly involves or could affect the Provider, the Platform, or the Provider's business relationships with License Providers or other third parties, the Operator shall not settle or resolve it without the Provider's prior written consent.
These responsibilities remain in place after this Agreement ends, for any matters that arose during the term.
This Agreement begins on the Effective Date and continues for as long as both parties wish to work together.
The Operator may end this Agreement at any time by providing sixty (60) days' written notice. Please note that the Setup Fee and any prepaid fees are non-refundable, and any fees or Revenue Share accrued up to the end of the notice period remain due.
The Provider may end this Agreement for cause:
The Provider shall not terminate this Agreement without cause.
We always aim to resolve matters collaboratively. However, certain situations may require the Provider to act promptly to protect the Platform, its users, and all parties involved. These include, but are not limited to:
If a concern arises that requires review, the Provider may temporarily limit or suspend access to the Platform. The Provider commits to exercising this right fairly and only when genuinely necessary. The Provider will aim to resolve the matter promptly and to keep the Operator informed throughout the process.
Upon termination (other than for important considerations under Section 12.4), the Provider shall provide a transition period of up to thirty (30) days during which the Operator may take steps to wind down its activities in an orderly manner. During this period, the Whitelabel Solution may remain accessible in a limited capacity at the Provider's discretion, and the Operator shall continue to comply with these Terms.
Upon termination:
This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which the Provider is incorporated and/or licensed, without regard to conflict of laws principles. Any dispute shall first be addressed through good-faith negotiations for thirty (30) days. If unresolved, the dispute shall be referred to binding arbitration conducted in English, at a venue determined by the Provider. The arbitral award shall be final and binding. Nothing in this Section shall prevent the Provider from seeking urgent interim or injunctive relief from any court of competent jurisdiction to protect its rights, the Platform, or its business relationships.
Neither party is liable for delays caused by events beyond reasonable control, such as natural disasters, pandemics, war, government actions, changes in law, cyberattacks, or infrastructure failures. The affected party shall notify the other promptly and make reasonable efforts to mitigate the impact. If a force majeure event persists for more than sixty (60) days, either party may terminate this Agreement.
15.1 Entire Agreement. This Agreement constitutes the entire agreement between the parties on this subject.
15.2 Amendments. We may update these Terms at any time by posting a revised version on the Platform. Changes take effect immediately upon posting. It is the Operator's responsibility to review these Terms periodically. Continued use of the Platform constitutes acceptance. While we shall use reasonable efforts to notify the Operator of material changes, failure to do so shall not affect the validity of the updated Terms.
15.3 Severability. If any provision is found invalid, the remaining provisions continue in full effect.
15.4 No Waiver. Not enforcing a provision does not constitute a waiver of the right to enforce it later.
15.5 Assignment. The Operator may not assign this Agreement without the Provider's written consent. The Provider may freely assign, transfer, or novate this Agreement to any affiliate, successor entity, or third party, including in connection with a corporate transaction, restructuring, change of licensing entity, migration to a new gaming license, or internal reorganization, without the Operator's consent.
15.6 Notices. Written notices should be sent to the email address on file. For the Provider: support@whitelabels.com.
15.7 Relationship. Nothing in this Agreement creates a partnership, joint venture, or employment relationship. The Operator is an independent contractor.
15.8 Third Parties. No third-party beneficiaries, except as provided in Section 11.
15.9 Language. The English version of these Terms prevails over any translation.
15.10 Contact. support@whitelabels.com.
This Data Processing Agreement ("DPA") forms part of the Terms and Conditions between the Provider and the Operator and governs the processing of personal data by the Provider on behalf of the Operator.
In this DPA, unless otherwise defined, terms have the same meaning as in the Terms and Conditions. In addition:
"Data Controller" means the Operator, who determines the purposes and means of the processing of End User personal data.
"Data Processor" means the Provider, who processes personal data on behalf of the Data Controller.
"Personal Data" means any information relating to an identified or identifiable natural person processed through the Platform in connection with the Whitelabel Solution.
"Sub-Processor" means any third party engaged by the Provider to process Personal Data on behalf of the Operator.
"Data Protection Laws" means all applicable laws and regulations relating to the processing of personal data, including where applicable the EU General Data Protection Regulation (GDPR), and any equivalent legislation in other jurisdictions.
The Provider processes Personal Data solely for the purpose of providing the Whitelabel Solution and related services under the Terms and Conditions. The categories of Personal Data processed may include: End User registration data (name, email, date of birth), identity verification data, transaction and payment data, gaming activity data, device and technical data, and communication records. The categories of data subjects are the Operator's End Users.
The Provider shall:
The Operator shall:
The Provider shall notify the Operator without undue delay upon becoming aware of a personal data breach affecting Personal Data processed under this DPA. The notification shall include, to the extent available: (a) a description of the nature of the breach; (b) the categories and approximate number of data subjects affected; (c) the likely consequences of the breach; (d) the measures taken or proposed to address the breach. The Operator, as Data Controller, is responsible for making any required notifications to supervisory authorities and affected data subjects in accordance with Data Protection Laws.
Where the processing of Personal Data involves a transfer to a country outside the jurisdiction of the applicable Data Protection Laws, the Provider shall ensure that appropriate safeguards are in place, such as standard contractual clauses or other mechanisms recognized under applicable law. Where the laws of a specific jurisdiction impose additional data protection requirements, those requirements shall apply to the extent mandated by local law.
This DPA shall remain in effect for as long as the Provider processes Personal Data on behalf of the Operator. Upon termination of the Terms and Conditions, the provisions of this DPA shall continue to apply to any Personal Data still in the Provider's possession, until such data is deleted or returned in accordance with Section A3(h).
This DPA shall be governed by the same law that governs the Terms and Conditions. In the event of any conflict between this DPA and the Terms and Conditions, this DPA shall prevail with respect to data protection matters.